FAQ’s

We can tailor make a package of support that meets all your needs. Our assessment team will be able to discuss with you exactly how we can help you. They will be able to make suggestions and give ideas that will make things easier for you.

We can help with budgeting and targeting grants and allowances that you may be entitled to. Our overall objective is to provide a high level of professional care and support that gives you every opportunity to enjoy the things in life that you like to do the most.

We have offices based in Maidstone, Ashford and Folkestone which cover the towns and their surrounding areas. Please contact us to discuss your locality, it may be that even in the most rural of areas we can help.

Ashford
Plus surrounding villages e.g. Charing, Wye

Maidstone
Plus surrounding villages e.g. Bearsted and Lenham

Folkestone and Hythe
Plus surrounding villages e.g. Lyminge

Please use our postcode finder to see if you are in an area we cover.

Check if we cover your postcode

Direct payments are local council payments for people who have been assessed as needing help from social services, and who would like to arrange and pay for their own care and support services instead of receiving them directly from the local council.

Everyone is now offered this option after a social services assessment, and for those people who choose direct payments it will give them greater choice and control over the support they receive.

We can also help in the recruitment of Personal Assistants and setting up Safeguarding, DBS checks and administering payroll and other employment issues.

To set up ,or enquire about Direct Payments you can ring a Case Manager at Kent County Council on 03000 41 61 61

Kent Card
The Kent Card is a new, secure and convenient way of receiving your Direct Payments for community support and assistance. It is an easy way to pay for your support.

It is a Chip and PIN VISA card which does not need a bank account. You can use it to pay for your support in the same way as using a VISA debit card.

How does it work?
Kent County Council will load your direct payments money onto the card instead of paying it into a bank account. You can pay for social care services:

• face to face using your PIN number
• over the internet
• by telephone

How do I get one?
Contact your Case Manager who will arrange to visit you. We accept Kent card as payment which your Case Manager will be able to confirm.

They will also help you complete the application form. You will need to show some identification documents – this is required as a security check. Then once your pin and account number arrive you are able to start to use it to pay for your care.

It is sometimes difficult to ask for help. We always like to think we can manage and don’t want to cause a fuss.

With a little help we can enable you, your friend or loved one to be able to manage their daily lives to their fullest.

If shopping is becoming a struggle let us help you we can make those daily takes easier, leaving you to get on with the things that you enjoy and are able to do the best.

Please contact one of our management team who can discuss your concerns in a friendly and confidential way.

Meritum is highly professional care agency looking to give a rewarding career to highly motivated people. We are under constant pressure to provide more and more detailed and complex care and support and are therefore always looking for suitable employees.

If you want to embark on a career in social care then please do not hesitate in contacting us. If you are already working in Social Care but would like a more challenging role with greater responsibility then again please contact us.

Jobs Available

Recruiting Health and Social Care Workers in all Areas

Please phone:

• Ashford – 01233 620071 (Bea)
• Maidstone – 01622 239848 (Jean)
• Folkestone – 01393 297010 (Mel)

Call now on the free phone number 08081 685850 where you will be able to speak to one of our highly trained and experienced managers.

They will be able to put your mind at ease by answering any of your questions.

A free and no obligation assessment can then be arranged with the branch in your locality.

Cost is obviously an important issue and we can work with you to get the best available care for your budget.

We can also help to establish if you can receive any help in the form of government grants or allowances.